手机会成为个性化的社会机器人吗

#研究分享#【手机会成为个性化的社会机器人吗】人们使用手机管理自身的情感和自我表现,以至于在自身和手机间内生一种紧密关系,当人们有情感需要时会首先求助于手机。研究者Vincent认为,与这种带有用户个人印记的移动设备进行密切的情感和物理相连,结果便是手机会成为个性化的社会机器人,既具有机器的功能,同时也具有仅有用户知道的亲密情感经验。

【文章全文】Is the Mobile Phone a Personalized Social Robot

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ABSTRACT

This paper explores how some people use their mobile phone to manage their emotions and presentation of self to such an extent that they develop a strong bond with it, turning to it first in times of emotional need. It examines how some social robots, designed by experts to provide bespoke emotional support, can address only particular emotional problems. This is further examined by contrasting the electronic emotions managed via the mobile phone with the uses for three social robots: Amazing Ally, KASPAR and Paro. Unlike these robots, that are effective only when responding to certain pre-programmed emotions, the mobile phone appears to be a constant companion dealing with every eventuality. Imbued with the user’s feelings and emotions that  surround the continuous and always on presence of the device, the user constantly turns to it for solace, to share joyous moments, recall special memories and more. The resulting close emotional and physical association with a device that is filled with the personal biography of its user is that the mobile phone becomes like a personal social robot; a co-construction of functional machine and intimate emotional experiences known only to the user.

KEY WORDS: personal social robot, emotion, mobile phone, electronic emotions

 

CONCLUSION

In this paper I have explored the ways that peoples’ emotions are stimulated and mediated over their mobile phones and how they use feeling rules to manage these electronic emotions that are created or lived via their mobile phones. In contrast with other social robot devices that also attend to the emotional needs of their users, I have suggested that the continual presence on or close to the body and the always on properties of the mobile phone device have lead to it becoming used as if it is a remote control for one’s life, flicking through the content and communications it conveys to suit our mood, a constant reassurance and an always available point of interaction, a bridge from virtual to real life and from private moments to shared experiences. The emphasis of this paper is on the ways the mobile phone allows the user to explore their emotions and how the combined effect of the mobile phone machine and the human interaction with it leads to the personalization of the device.

There is no suggestion that this is about the creation of a new artificial intelligence, rather it is about showing how the closeness of the mobile phone and its user are leading to the development of a personalized robot that allows the user to explore their emotions as the mood takes them.

This suggests, as indeed I do in the title of this article, that the mobile phone device is a personalized robot but I should like to conclude with the suggestion that, as the compendium of our emotions, feelings and activities, perhaps the device alone is not the social robot. Instead the mobile phone is putting the robotic turn into the human user and thus it is the combination of user and mobile phone that is the social robot. The almost symbiotic use of mobile phones – being emotionally and metaphorically tied to a mobile - is not necessarily always by choice as the mobile phone has become an essential tool for others to demand one’s always on constant availability. This can lead to an emotional paradox where the mobile phone becomes too precious or too important to lose as it is so vital for keeping contact and maintaining day to day life (Vincent & Harper, 2003).

With our emotions always on alert and frequently triggered when least expected the outcome of having this close relationship with the device might not appear to be completely positive for all. Indeed, in managing and mediating our electronic emotions via this machine we have allowed the ‘I’ in ourselves, our inner self, to become absorbed and articulated into the ‘me’ that others see only via an electronic device. As I explained in my introduction there are many definitions for social robots, and in this paper I do proffer yet another. However, my examination of what a social robot might actually be has perhaps opened a new perspective on the interaction between a machine – the mobile phone - and its human user. The blurring of the boundaries between the expression of our feelings and our emotional self have become in some way shaped or considered differently as a result of interactions and emotions mediated via our mobile phones.

The significance is that it is our own emotions that are imbued in the mobile phone, our electronic emotions that are created, re-lived and lived through our own experiences loaded onto the machine. Robotic devices such as the animatronic Ally, the responsive KASPAR and caressed Paro are designed with specific emotion responses in mind; perhaps if a relationship is built up with the device some emotions can be ‘imagined’ into the robot but it will forever respond according to its emotion program, and perhaps only be used on occasions when play or therapy times are allocated.

The mobile phone is constantly at hand, often constantly in the hand, and filled with the personal biography of its user. This is why I believe that the interaction of the mobile phone and its user has co-constructed a new personalized social robot; a machine imbued with our unique electronic emotions that we turn to in moments of loneliness, happiness, crisis, boredom and daily life experience for comfort, solace, assistance and guidance.

【文章作者】Jane Vincent

【文章来源】fc

【文章链接】http://www.fc.edu/intervalla/images/pdf/6_vincent.pdf

 


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