#研究分享#【如何设计最高效的聊天机器人?】

#研究分享#【如何设计最高效的聊天机器人?】Grazitti Interactive推出信息图指出,聊天机器人的设计要点不在于编程,而是在了解用户思维路径、需求痛点、用户画像的基础上,将同理心内置于所有问答框架与路径中。95%的用户认为聊天机器人将会改善客服服务体验、57%的用户愿意使用聊天机器人进行快速询问、48%的用户希望聊天机器人有个性。http://www.looooker.com/?p=56668

Are Chatbots a Good Idea for Your Business? [Infographic]

Your business has customers. Those customers have questions. What's the best way to answer those questions? You can hire humans, you can use chatbots, or you can use a combination of the two solutions.

An infographic by Grazitti Interactive explores the pros and cons of chatbots by illustrating a conversation between two friends about the technology.

Throughout the conversation, one friend explains to the other what a chatbot is, how chatbots work within the marketing framework, how consumers feel about chatbots, and how chatbots can increase profitability.

In addition, the infographic provides a sophistication scale, so you can see how your business ranks in chatbot maturity now as well as assess where you want to strive to be.

For the scoop on chatbots, check out the infographic. Just tap or click to see a larger version.

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标题:Are Chatbots a Good Idea for Your Business? [Infographic]

来源:marketingprofs

链接:https://www.marketingprofs.com/chirp/2018/34793/are-chatbots-a-good-idea-for-your-business-infographic


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